freelancer

Muskan Wadhwani

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Member since April 21, 2022
  • //smartjob.ae/wp-content/uploads/2020/07/800px-Flag_of_the_United_Arab_Emirates.pngUnited Arab Emirates
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Focused, results-oriented professional with many years’ experience in progressively responsible positions including management of 15-person team. Customer-service oriented with proven ability to provide team-spirited leadership for maximum productivity. Skilled at communicating effectively to attain company goals. Proficient at developing and implementing training programs with high degree of energy and enthusiasm.

Competencies include:

• Supervision, training and career coaching multi-tasking/workload management
• Creation/delivery of reports and presentations research and analysis
• Call center and financial center operations
• Issue resolution negotiations

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Experience

Samba Gold Customer Representative

  •  SAMBA BANK
  •  Sep 2010 - Jul 2011

• Handling all customer enquiries, telephone calls via walk-in customers or over the phone.
• Preparing MIS Reports
• Coordinating between different departments for gold card members

Dealer Business Consultant

  •  GENERAL MOTORS
  •  Jan 2010 - May 2010

• Handling all incoming enquiries, telephone calls, emails from dealers spread across the GCC
• Preparing advertising campaigns with the marketing team which were to be sent out to all dealers
• Liaising with internal teams for preparation of communications and other print media.
• Preparing sales reports, commission statements and achievement certificates for dealers.
• Preparing MIS Reports
• Coordinating between different departments.

Business Development Executive

  •  Maxtouch Group
  •  Jan 2009 - Feb 2010

• Handling corporate sales accounts for stationery and IT-related products
• Cold calling and tele sales of new clients.
• Job responsibilities include bringing new sales and continue to serve existing clients.
Role also included understanding client requirements and showing sample equipment's.
• Ensuring timely delivery and follow up for outstanding payments.

Customer Service Officer/Team Leader/Supervisor

  •  CITI BANK
  •  Jul 2004 - Jan 2009

• Directed team of up to 25 CSRs to exceed service expectations
• Handling inbound calls at the regional call center
• Initiated actions to insure optimal response times and service levels; handled escalated matters; approved credits
• Analyzed team and individual statistics; prepared reports; devised and implemented incentive programs to improve stats while maintaining QA
• Ensuring that each call is attended and a good deal is made at the end with reference to the products and services provided by the bank
• Provided performance coaching and implemented strategies for career development
• Trained team and peer supervisors on new products and policies
• Maintain good public relations with all inter and intra company personnel, customers, principals etc.

Promoter and Supervisor

  •  Derby/Zarco/Artaaj Events and Promotions
  •  Jan 2002 - Dec 2005

• Done sales promotions in the leading malls and hypermarkets of Dubai and Abu Dhabi
• Projects include: Rasasi Perfumes, Hershey’s Chocolates, Fisher Nuts, Rainbow Milk, London Dairy Ice Cream, Magic Energy Drinks, BonBon Chocolates, Galaxy Jewels, Nivea Beaute, Tiffany Wafer Biscuits and Chocolates etc.

Education

Bachelors in Business Administration

  •  Wisdom Institute (Dubai)
  •  Oct 2001 - Sep 2004

Class XII - All India Senior Secondary Exam

  •  Abu Dhabi Indian School (Abu Dhabi)
  •  Oct 1998 - Feb 2000

Class X - All India Secondary Exam

  •  Abu Dhabi Indian School (Abu Dhabi)
  •  Jan 1997 - Feb 1998

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